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Dillon Gage Metals is a wholesale precious metals dealer headquartered in Addison, Texas, just outside Dallas.
Founded in 1976 by Stephen W. Miller, the company has grown from a regional bullion trader into one of the largest precious metals firms in the world, with operations that now include trading, refining, storage, and financial technology.
This review covers what Dillon Gage actually does, who it serves, and how it stacks up on trust and reputation.
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Key Takeaways
- Dillon Gage is a business-to-business wholesale metals dealer, not a typical retail bullion shop for individual buyers.
- The company operates its own refinery, a network of secured depositories through International Depository Services, and a real-time trading platform called FizTrade.
- Dillon Gage holds an A+ rating with the Better Business Bureau but is not BBB accredited and carries very few individual consumer reviews.
Company Background
Dillon Gage started in 1976 and has stayed under the ownership of the Miller family since then. Steve Miller currently serves as president.
The company operates out of a headquarters at 15301 Dallas Parkway in Addison, Texas, and maintains additional offices in Singapore to support international clients.
According to the company's own materials, it manages inventory across more than 20 countries.
The firm is structured around four main divisions: Dillon Gage Metals (trading), Dillon Gage Refining, International Depository Services (IDS Group), and a technology division that builds trading and business tools for dealers and institutions.
This is a different model than most companies people associate with "buying gold." Dillon Gage is not primarily set up to sell a few coins to a retail customer online.
It functions more like a clearinghouse for the precious metals trade, working with coin dealers, banks, brokerage houses, and institutional investors.
Dillon Gage is one of a small number of firms authorized to buy bullion coins directly from sovereign mints, including the U.S. Mint and the Royal Canadian Mint.
That distinction matters in the industry because it cuts out a layer of middlemen for dealers sourcing product.
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Trading and Products
Dillon Gage trades gold, silver, platinum, palladium, and rhodium, along with copper rounds and diamonds. Product categories include:
| Category | Examples |
|---|---|
| Gold | American Gold Eagle, American Gold Buffalo, Canadian Gold Maple Leaf, Austrian Philharmonic |
| Silver | American Silver Eagle, Canadian Silver Maple Leaf, Silver Kookaburra |
| Platinum | Platinum American Eagle, Canadian Platinum Maple Leaf, Austrian Platinum Philharmonic |
| Palladium | Palladium Maple Leaf, Palladium bars |
| Other | Copper rounds, diamonds, Swiss watches, Fairmined gold |
The company also offers precious metals IRA support, a digital gold product called DGGold, and a bullion bracelet line. Trading happens primarily through FizTrade,
the company's online platform, rather than through a public retail storefront. Individual buyers can work with Dillon Gage, but the site is built around dealer relationships, institutional accounts, and high-net-worth private clients who meet certain financial thresholds.
Someone looking to buy a single one-ounce gold coin as a first-time investor will likely find the experience less straightforward than working with a retail-focused bullion dealer.
Refining Services
Dillon Gage runs its own refinery in Texas, processing everything from low-grade bench sweeps and dental scrap to high-karat jewelry and bullion.
The company advertises turnaround as fast as 24 hours on melts, with fees disclosed upfront rather than negotiated case by case. It also offers a proprietary stone removal process for jewelry lots containing diamonds and other gems, with in-house buyers who provide bids on recovered stones.
The refinery serves pawnbrokers, jewelers, dental practices, mining companies, and vacuum coating operations. Dillon Gage is recognized as an LBMA Associate and received Responsible Jewellery Council (RJC) certification in October 2023, which speaks to its supply chain and sourcing practices.
Storage Through International Depository Services
Storage runs through IDS Group, a Dillon Gage subsidiary with three depository locations: Dallas, Texas; New Castle, Delaware; and Mississauga, Ontario.
The Delaware facility is COMEX-approved for gold, silver, platinum, and palladium.
The Canadian location carries IIROC approval. All three sites hold LBMA credentials and serve individual investors, IRA custodians, corporate custody accounts, and lenders who need collateral storage for metals-backed loans.
This three-location setup gives Dillon Gage clients storage options in two countries, which matters for dealers and institutions that need jurisdictional flexibility for tax or regulatory reasons.
Technology and FizTrade
Dillon Gage entered the technology business in 2012, building tools for coin dealers, registered investment advisors, and institutional clients.
FizTrade is the centerpiece: a real-time trading platform available on desktop and mobile that lets clients buy and sell across hundreds of products with live bid and ask pricing.
The company also offers IRAConnect for IRA custodians, FizConnect, and an IDS client portal for storage account management.
For dealers running their own precious metals business, these tools function as a kind of white-label infrastructure layer. That's a meaningful part of what separates Dillon Gage from a typical bullion retailer. It's selling market access and back-office technology to other businesses, not just selling coins to consumers.
Reputation and Ratings
Here's where the picture gets more mixed. Dillon Gage holds an A+ rating with the Better Business Bureau and has recorded zero complaints there over the past three years, according to the BBB's own profile.
But the company is not BBB accredited, and its file was opened in 1998, more than two decades after the business started.
| Platform | Standing |
|---|---|
| BBB | A+ rating, not accredited, no complaints logged |
| Business Consumer Alliance | B rating, no complaints in three years |
| Yelp | Very limited reviews, mixed |
| Trustpilot / SiteJabber | Profiles exist but carry minimal review volume |
A review from IRAEmpire rated the company poorly, though that assessment came from a single reviewer and focused on IRA-specific concerns rather than the core trading and refining business.
Several gold IRA comparison sites note that Dillon Gage has a limited public review footprint given how long it has operated, which makes it harder for a first-time customer to gauge the experience compared to companies that actively court consumer reviews.
None of this suggests the company is untrustworthy. It suggests Dillon Gage built its reputation inside the trade, among dealers and institutions, rather than through consumer-facing review platforms.
A firm doing business with banks and brokerage houses for nearly 50 years has a different accountability structure than a direct-to-consumer coin shop.
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Strengths and Drawbacks
Strengths:
- Long operating history dating to 1976, with direct mint authorization most competitors don't have.
- Full vertical integration across trading, refining, storage, and technology.
- LBMA Associate status and RJC certification support its sourcing credibility.
- Multiple insured, regulator-approved storage locations across two countries.
Drawbacks:
- Not built for casual retail buyers; the platform and account structure favor dealers and institutions.
- Not BBB accredited, despite the strong rating.
- Thin public review history makes independent verification harder for individual customers.
- Pricing and account terms aren't fully transparent without applying or logging into FizTrade.
Conclusion
Dillon Gage Metals is a long-established, vertically integrated wholesale precious metals firm built primarily for dealers and institutions rather than casual retail buyers.
Its trade credentials and infrastructure are solid, but anyone considering it as an individual investor should weigh the limited consumer review history before committing.
